Support hours
Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.
Support contact
See our support page for help with our apps.
Response times
- Critical issues (app unusable): Within 1 business day.
- General issues and questions: Within 2 business days.
- Atlassian apps: requests Atlassian identifies as critical: Within 24 hours, including weekends and holidays.
Issue resolution
We make commercially reasonable efforts to investigate and resolve reported issues promptly. Resolution times depend on severity, complexity, and third-party dependencies.
Maintenance
We may release updates to improve functionality, security, and reliability. We aim to minimize disruptions.
Atlassian apps
Service availability
Our Atlassian Forge apps operate on Atlassian-managed infrastructure. Availability may depend on the underlying Atlassian services. We do not independently guarantee a specific uptime percentage.
Updates
This agreement may be updated as our services evolve.