Contact support
Email us at support@srcplugins.com. Include the app name, the product and site you use it on, what you expected, and what happened. Never send passwords, API tokens, or customer data.
For bug reports or feature requests, you can also open an issue on GitHub, in the plugin’s repository linked as Source code on its page. Posts there are public, so report security problems by email.
Support hours
Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.
Response times
- Critical issues (app unusable): Within 1 business day.
- General issues and questions: Within 2 business days.
- Atlassian apps: requests Atlassian identifies as critical: Within 24 hours, including weekends and holidays.
Our full support and maintenance commitments are in the Service Level Agreement.